Looking Back
1. At which location did you have most of your appointments?
Beverly Hills
Inglewood
Larchmont Village
Santa Monica
2. Did you experience the office as pleasant and relaxing?
outstanding
above average
average
below average
3. After arriving in the office, what was your experience of the average wait time before you were seated for treatment?
less than 10 minutes
10-15 minutes
15-20 minutes
over 20 minutes
4. Did you experience the front office staff as courteous, helpful and efficient?
outstanding
above average
average
below average
5. Did you experience the chairside technicians as courteous, helpful and professional?
outstanding
above average
average
below average
6. Did you experience the doctors as caring, knowledgeable, and professional?
outstanding
above average
average
below average
7. What is your general experience of how you were left informed of progress during the treatment?
outstanding
above average
average
below average
8. What is your experience of the total length of treatment time?
shorter than expected
same as expected
longer than expected
9. If the length and quality of treatment is not affected, what is your experience of the trend toward longer appointment intervals and fewer office visits?
very positive
positive
neutral
negative
10. Are you satisfied with the result of the treatment?
yes - exceeded my expectations
yes - met my expectations
somewhat - met some of my expectations
no - met none of my expectations
11. What is your experience of the overall treatment regarding difficulty?
easier than expected
same as expected
harder than expected
12. What is your experience of the fee paid versus the value received?
value received exceeds fee paid
value received equals fee paid
value received is less than fee paid
13. How would you rate your overall experience with our office?
outstanding
good
fair
poor
14. How would you rate your overall experience versus other health care professionals?
much better
better
worse
much worse
15. How strongly would you recommend Dr Newhart to others?
very strongly
strongly
not strongly
16. How can we improve care for our patients?
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